Groovy Computers and our affiliates and subsidiaries (“Groovy Computers,” “we,” “us,” or “our”) welcome visitors to and users of groovycomputers.ca (the “Site”).

We are committed to protecting the privacy and personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, maintain, protect, store, and disclose personal information.

In Canada, personal information generally means information about an identifiable individual. This may include information that can identify, contact, locate, or reasonably be linked to a person, either by itself or when combined with other information.

This policy applies to information collected through our Site, online accounts, purchases, customer support interactions, email, text messages, and other electronic communications between you and Groovy Computers.

Our Site may contain links to third-party websites, plug-ins, social networks, applications, or services. Those third parties may collect or share information according to their own privacy policies. Groovy Computers does not control third-party websites and is not responsible for their privacy practices. We encourage you to review the privacy policy of every external website you visit.

By accessing or using our Site, you confirm that you understand and accept the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide personal information to us.

We may collect and use several types of information from and about you, including:

Personal Information

Personal information may include your name, mailing address, billing address, shipping address, email address, telephone number, account details, username, IP address, transaction details, order history, and other information that may reasonably identify or be linked to you.

Non-Personal Information

We may collect non-personal information that does not directly identify you, such as general demographic information, aggregated statistics, website traffic information, and usage trends.

Technical & Device Information

We may collect information about your device, browser, operating system, internet connection, IP address, browser type, device settings, and how you interact with our Site.

Website Interaction Information

We may collect information about your Site activity, including pages viewed, clicks, browsing patterns, search activity, time zone, referral pages, time spent on the Site, and general clickstream information.

Marketing Preferences

We may collect your communication preferences, including whether you have subscribed to promotional emails, requested updates, opted out of marketing communications, or otherwise communicated preferences to us.

We collect information through several methods, including the following:

Information You Provide Directly

You may provide information when you create an account, place an order, request a quote, submit a contact form, sign up for communications, participate in a rewards program, request support, report a website issue, enter a promotion, or otherwise communicate with us.

This may include records and copies of correspondence, such as emails, support messages, order inquiries, warranty claims, and other communications between you and Groovy Computers.

Transaction & Order Information

We may collect details relating to purchases and transactions completed through our Site, including order contents, billing details, shipping details, payment verification information, delivery status, and product fulfillment records.

User Contributions

You may choose to submit reviews, comments, messages, photos, testimonials, social media interactions, or other content that may be posted publicly or shared with third parties. You provide such information at your own risk. While we may restrict access to certain areas, no security system is completely secure, and we cannot guarantee that unauthorized persons will never access information you choose to post or share.

Automatic Technologies

As you browse and interact with our Site, we may automatically collect technical and usage information through cookies, pixels, web beacons, analytics tools, log files, and related technologies.

We may use cookies and similar technologies to recognize visitors, improve Site functionality, remember preferences, support secure checkout, personalize your experience, analyze traffic, measure performance, and better understand how our Site is used.

Cookies are small files stored on your device by your browser. You can generally change your browser settings to refuse all or some cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect features of our Site, including account access, shopping cart functionality, checkout, saved preferences, and other services.

We may use web beacons, pixels, or similar technologies in our Site or marketing emails. These technologies may help us understand website traffic, measure email engagement, identify popular content, monitor Site performance, and improve the reliability of our services.

Third-party advertising, analytics, social media, and application providers may also use cookies or related technologies when you use our Site. These third parties may collect information about your online activity over time and across different websites or services, including for interest-based or behavioural advertising.

You may be able to manage interest-based advertising preferences through your browser settings, device settings, and applicable industry opt-out tools. For Canadian behavioural advertising information and opt-out options, you may visit: Digital Advertising Alliance of Canada Opt-Out Tool .

For general information about cookies and browser controls, you may visit: allaboutcookies.org .

We may use personal and non-personal information for purposes including:

• Presenting and operating our Site and its contents.
• Creating and managing accounts.
• Processing orders, payments, shipping, delivery, returns, and warranty claims.
• Providing products, services, technical support, and customer service.
• Coordinating direct shipments from manufacturers or suppliers where applicable.
• Confirming identity, payment details, billing information, and shipping information.
• Communicating about orders, accounts, product availability, service updates, and policy changes.
• Preventing fraud, abuse, unauthorized activity, chargebacks, and security incidents.
• Improving our Site, products, services, marketing, customer experience, and support processes.
• Measuring the effectiveness of advertising and delivering relevant marketing where permitted.
• Complying with legal, accounting, tax, recordkeeping, regulatory, and reporting obligations.
• Enforcing our Terms and Conditions, warranty policies, and other agreements.
• Carrying out any other purpose disclosed when information is collected or with your consent.

We do not sell, rent, lease, or trade your personal information to third parties for their own independent commercial purposes, except as otherwise described in this Privacy Policy or where required or permitted by law.

Where permitted by law, we may contact you about products, services, promotions, offers, or updates that may be of interest to you. You may opt out of marketing communications by using the unsubscribe link in our emails, adjusting your account preferences where available, or contacting us at groovycomputers.gc@gmail.com.

We may disclose personal information as reasonably necessary to:

• Our affiliates, subsidiaries, and authorized business partners.
• Service providers that support our business, such as payment processors, financial institutions, delivery providers, warranty providers, suppliers, customer service providers, analytics providers, and website service providers.
• Fulfill orders, provide direct manufacturer or supplier shipping, provide warranty services, and coordinate repairs or replacements.
• Complete the purpose for which you provided information.
• Communicate with you about your account, order, support request, or services.
• Comply with a court order, legal process, regulatory request, law, or lawful government request.
• Prevent, investigate, detect, or respond to fraud, security concerns, suspected illegal activity, or misuse of our Site or services.
• Enforce our Terms and Conditions, warranties, payment obligations, returns policies, and other agreements.
• Protect the rights, property, security, safety, or legal interests of Groovy Computers, our customers, or others.
• Complete a merger, acquisition, sale, restructuring, bankruptcy, liquidation, or transfer of business assets.
• Complete another purpose disclosed to you when the information was collected or with your consent.

We may disclose aggregated or de-identified information that does not reasonably identify you to advertisers, analytics providers, business partners, or other parties for lawful business purposes.

We may use service providers, platforms, suppliers, payment processors, analytics providers, fulfillment partners, and technology providers that process or store information in Canada, the United States, or other countries.

Privacy laws in another country may differ from Canadian privacy laws. In some circumstances, foreign governments, courts, law enforcement agencies, or regulators may have lawful access to information stored or processed in that country.

When we engage third-party service providers, we take reasonable steps to require that they use personal information only for authorized purposes and protect it using safeguards appropriate to the nature of the information and applicable legal requirements.

By using our Site, placing an order, submitting information, or engaging with our services, you understand that your personal information may be transferred, processed, or stored outside your province, territory, or country, where permitted by applicable law.

The security of your personal information is important to us. We use reasonable physical, administrative, organizational, and technical safeguards designed to protect personal information against accidental loss, unauthorized access, unauthorized use, alteration, disclosure, destruction, or other misuse.

Information submitted through our Site may be protected using secure server environments, firewalls, encryption technologies, and secure payment processing systems. Payment transactions are processed through approved payment providers and secure checkout technologies.

You are responsible for protecting your account credentials and keeping your password confidential. Do not share your account password with another person. Please notify us promptly if you believe your account or personal information may have been compromised.

Although we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to or through our Site. Any transmission of personal information is at your own risk to the extent permitted by applicable law.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including customer service, account management, order processing, warranty support, fraud prevention, legal compliance, tax obligations, accounting requirements, dispute resolution, and other legitimate business purposes.

Retention periods may vary depending on the type of information, the reason it was collected, the nature of your relationship with us, legal requirements, and whether the information remains necessary for a legitimate purpose.

Where appropriate, we may securely delete, destroy, anonymize, or de-identify personal information. De-identified or aggregated information that can no longer reasonably identify you may be used for lawful business, analytical, research, operational, or improvement purposes.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental or guardian consent where required.

If you are under 13, please do not create an account, place an order, submit personal information, use interactive Site features, provide contact information, or otherwise use the Site in a manner that provides personal information to Groovy Computers.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete or otherwise handle that information as required by applicable law. If you believe a child has provided us with personal information, contact us at groovycomputers.gc@gmail.com.

It is important that the personal information we hold is accurate and current. If your information changes, please update your account where available or contact us so that we may update our records.

You may be able to review and update certain account information by logging into your Groovy Computers account. You may also contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable law and legitimate recordkeeping requirements.

To make a privacy request, contact: groovycomputers.gc@gmail.com. We may request information to verify your identity and authority before responding to a request.

In certain circumstances, applicable law may allow or require us to refuse, limit, or delay access to some information. For example, information may be unavailable because of legal obligations, fraud prevention, security concerns, third-party privacy rights, ongoing disputes, or because the information has been securely deleted, anonymized, or retained only in limited backup systems.

Where permitted by law, we may charge a reasonable fee for access requests that require significant administrative work. If a fee applies, we will advise you before proceeding.

Where you have provided consent for the collection, use, or disclosure of personal information, you may have the right to withdraw that consent, subject to legal, contractual, operational, or regulatory restrictions.

To withdraw consent, unsubscribe from marketing communications, or request changes to your communication preferences, use the unsubscribe link in our emails, adjust your account settings where available, or email us at groovycomputers.gc@gmail.com.

Please note that withdrawing consent may affect our ability to provide certain products, services, account functions, warranty support, payment processing, shipping, communications, or other requested services. Where applicable, we will explain the likely impact of withdrawing consent.

Groovy Computers may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations, services, Site features, or privacy practices.

Updated versions of this Privacy Policy will be posted on this page, along with a revised “Last Updated” date. Where required by law or where changes are material, we may also provide notice through email, account notifications, or a prominent notice on our Site.

You are responsible for reviewing this Privacy Policy periodically. Your continued use of the Site after changes take effect indicates that you understand and accept the revised Privacy Policy, to the extent permitted by applicable law.